No matter our production delays or your shipping class, BottleMark recommends the following...
Custom bottle caps and labels are, well, custom products. They are created on demand rather than pulled from a warehouse, and we have limited production capacity. We'd love to be Amazon.com and ship immediately but cannot do so.
Once you place an order, we will produce it on a first-come, first-served basis. We create our caps and labels as fast as we can and aim to ship within a few days, but please be prepared to wait up to 2 weeks in case of high volume or technical problems. See our front page for a current estimate of time until shipping, given in calendar days (excluding major holidays in the US). If you need your order for a specific deadline, contact us and/or place a note in the "Special Instructions" box at checkout.
We ship caps and labels separately, since they don't exactly get along in the same box. Labels often get produced faster than caps, so expect to get your labels in before your caps.
Once shipped, your order will take a few more days in the mail, depending on your selected shipping class. We recommend placing orders at least two weeks before any deadline.
Customers who need their order in less than 2 weeks can request Rush Production. For an additional service fee, your order jumps to the top of the print queue and ships the next day, thus skipping any production delays. Please contact us if you need this service.
Customers who needs their orders ASAP can choose Express Shipping. The cost of Express Shipping already includes our rush production service. US Express orders will arrive in 2-3 days; International Express orders will take 5-8 days.
We package each shipment carefully, but bottle caps are not friendly to each other during shipping and some damage may occur, depending on how roughly the package is handled. If you need a precise number of perfect caps, please order extra caps.
We ship labels in flat envelopes that discourage bending, but if your labels arrive bent, please let us know.
To get an accurate shipping estimate for your order, place what you want to order in your cart. Go to the cart in the top-right corner, select your country and state, and you'll get price estimates for the shipping tiers available for your order. These are the possible options:
★ Economy Shipping is our least expensive shipping option. Economy prices vary based on the size of the order, so you get the best possible rate for your weight:
Economy shipping uses the most cost-effective shipping option we can find, usually USPS First Class or Priority Mail. Economy shipping will usually take 2-5 days after we ship, most often 3-4 days. Economy shipments of 25 caps or fewer may not come with tracking codes.
All labels ship at a low flat rate via Standard Shipping, so the price for Standard and Economy is the same for labels. See below for prices.
★ Standard Shipping is a small upgrade from the Economy class, and usually uses USPS Priority Mail. Standard shipping delivers 2-3 days after we ship, always comes with tracking, and is usually handled more gently in the shipping process than Economy orders. Standard class orders, like our Economy class orders, are printed first-come, first-served and do not include rush production.
★ Express Shipping is available for very fast delivery. A typical Express order will arrive 1-2 days after we ship and also comes with tracking codes and delivery confirmation. Express orders include rush production, so we aim to ship 1-2 days after you place the order.
★ Local Pickup is free, if you live in the Houston area, but we don't encourage it. Shipping within Houston is faster and ultimately cheaper—don't be tempted by the nominal "free!" But should you prefer to deliver your order home yourself for whatever reason, we will email you when your pickup order is ready, so we can set up an appointment. (BottleMark is not a retail operation. Please don't come by without an appointment, as we may not have your order ready.)
Mail delivery inside Houston is only 1 to 2 days, so shipping to your door is often much faster than scheduling to pick it up at our office. Also, unless you live or travel close to our Spring Branch office, it will cost you more in gas (and certainly more in time) than economy shipping. To help you make the decision, we prepared these handy maps. For the average order, vehicle, and cost of fuel, the highlighted areas show approximately where:
All locations outside of the USA require International Shipping. International shipping costs vary by location and weight. We offer Economy, Standard, and Express Mail to international destinations. Economy mail usually takes 2-4 weeks, but can take even longer. Standard Mail advertises transit times of 1-2 weeks and Express Mail advertises 3-5 days, but we commonly see them go slower than advertised. For all mail classes, additional time (sometimes substantial) may be necessary for customs clearance. Order well in advance of any deadline for international orders! Shipping and customs times vary widely and are not very predictable.
While all international packages have a tracking code assigned, they may not always be tracked. Packages usually get scanned as inside the destination country only after they clear customs.
Customs clearance and any duties and taxes due on import are the responsibility of the purchaser. (In European countries, for instance, both import duties and the VAT of 15-25% are due; Canada has no duties but charges GST, HST, and PST.) Passage through customs will take additional time, sometimes substantial. Most countries exempt packages of some small value from duties and taxes; these may pass through customs faster. The value for Canada is $20; EU countries have varying "low-value consignment relief" limits for the VAT between €10 and €22 (current UK value is £15) and separate (usually higher) exemptions for duties (current UK value is £135). Postal or customs handling fees sometimes also apply. You will need to look up the rules that apply in your jursidiction to know precisely your obligations, rates, and exemptions. We will not mark orders as "gift;" all orders ship under "merchandise."
International shipping is, we're sorry to say, expensive and slow, but we fanatically calculate the cost for every package to be as low as possible. The whole scheme is too complicated to show in detail here; put what you want in your cart to get specific costs and options for your location. Below are some sample shipping costs. Note that all prices are in USD (US$).
★ Economy International (usually 2-3 weeks) is our least expensive shipping option but also the slowest. Prices vary based on the size of the order, so you get the best possible rate for your weight. Here are some economy prices...
★ Standard International (usually 6-10 business days) is an upgrade from our Economy class that comes with noticeable faster delivery. See cart for prices.
★ Express International (usually 3-5 business days) is our fastest international service. Express includes rush production, so you'll receive your order as fast as possible. See cart for prices.
If the checkout page doesn't offer you shipping options, or if you have other concerns about international shipping, please email firstname.lastname@example.org.