Detailed information is available on other pages in the Info section. Here we've collected the most common questions. If you don't see an answer here or in other pages on the site, please email email@example.com and we'll be happy to help.
Nope! You can order just one custom cap if that's all you want.
Not exactly, but larger orders do take more time to fulfill, so we can't guarantee our usual production window. We ask that you contact us if you want to order more than 2,000 caps at once, so we can talk discount pricing and production schedule. See our large orders page.
We offer custom caps starting at 14¢ per cap. Any design, any quantity, for a single price: that's innovation at work! We offer three price tiers, based on the bottle cap type you choose:
Most home brewers work in 5 gallon batches, which will fill 50-60 standard bottles, depending on how you fill, spill, and test. Lots of people (like us!) fill their carboys past the 5 gallon mark, and tend to end up on the high end of that range. We recommend 60-65 caps per batch so you don't run out and can have a few extra for mistakes and souvenirs, too.
If you're doing a crafting project, get a few more than you need. Bottle caps are an industrial product, and do have occasional blemishes, defects, and shipping damage.
We recommend pry-off bottles only for all home brewers, and specifically for our caps. Twist bottles are weaker and can break, and it's harder to get a good seal, especially with oxy liners. Twist-off-ness is based on the bottle: if your bottle has threads molded into the rim, the cap will twist off once applied. Pry-off bottles have a thick round rim.
Yes, but our caps are designed primarily for bottling. The insides come with plastic liners, unlike some craft-only caps. Our caps come in a "raw" form, ready for application to a bottle, which has flared sides. Caps coming off a bottle have straight sides. See the photos in About Our Caps. If you have access to a capper, you can cap and remove the cap yourself (a twist-off bottle makes this easier). A selection of cappers is available on our Amazon affiliate store. You may also be able to borrow one from a home brewer you know, or your local homebrew store.
Like traditionally printed caps, our bottle caps are not bullet-proof: with long-term use and abuse, the image may acquire minor chips or scratches. If you want your craft item to last years, consider protecting your custom printing with an acrylic spray or epoxy dome stickers.
BottleMark offers custom printing on a wide range of colors. Current available colors include: white, black, silver, gold, red, yellow, pink, orange, light blue, and dark blue. See our upload page for color previews. We can custom make certain cap colors, but for seriously large orders only.
The term "oxy cap" refers to any bottle cap with some form of oxygen-fighting liner. Brewers who plan on cellaring, sharing, or competing with their bottles often prefer oxy caps. There are two types: oxygen barrier and oxygen absorbing. Oxygen barrier caps come with an additive in their plastic liner that is said to create a better seal against oxygen than normal PVC liners. The second type of oxycap has oxygen-absorbing/scavenging liners that eat up oxygen in the bottle. Our oxy caps are the oxygen-absorbing type.
Do they make a difference? Reports vary. Some people can tell a difference, some can't. Some say it depends on the beer and what yo do with it. We say: can't hurt.
We sure do! We currently offer most of our colors with oxygen-absorbing liners. We are in the process of converting our whole line to oxy caps.
Printing on the edges of caps or on the inside of caps requires custom printing first and forming sheets of steel into bottle caps with liners second. We like small custom orders, so we can't really do that process reasonably. Sorry we're not that industrial!
Not yet. We only have the "mid-size" 26mm cap, which is common throughout the world. We don't have the larger 29mm size cap, which is used in Europe (common on Belgian beers) and on champagne bottles. We do get requests for the larger caps, so we hope to add it in the future, but have no immediate plans.
Probably. They are plated steel with plastic liners; some recycling facilities can handle them, others cannot. Check with your local recycler and see.
No; not for capping bottles, at least. There are a number of other clever uses, though.
We have tested iodophor, Star-San, alcohol, and bleach with no ill results. These solutions should be used only for the short time necessary for them to work, and not overnight (long soaking can rust the edges of the caps). Use the proper amount of solution; high concentrations may have poor results (excess iodophor can stain, for example.) Use of other solutions is untested, and is done at your own risk. Boiling may soften or detach the PVC liners, so DO NOT BOIL your caps. Believe it or not, most breweries do not sanitize their caps; ours are subject to extra handling, so we think some sanitization is a good idea.
Yes: 6 labels per design (equivalent to 1 sheet), perfect for a 6-pack. You can order just 6 custom labels if you like!
Not exactly, but larger orders do take more time to fulfill, so we can't guarantee our usual production window. We ask that you contact us if you want to order more than 300 labels, so we can talk discount pricing and production schedule. See our large orders page.
We offer custom labels starting at $3.60 for 6 labels—that's only 60¢ per label! Contact us for bulk pricing starting at 300 labels.
Yes, but you need to order each design in a multiple of 6. At this time, we don't print different label designs on a single sheet.
Our labels are sized to 4-inches by 3.25-inches. You can design a landscape or portrait orientation.
Not just yet. We're starting with a single label size for now, but plan to expand our label products in the future.
Sort of. Our label material is designed for easy one-time application and clean removal. They can stretch during removal, so they won't be as clean as the first time. Why not instead keep your labels on the bottles? Our tests show you can sanitize your bottles without any damage to the labels.
You can write on the label, but don't expect it to come off! BottleMark labels are designed to look uber-professional, so put what you want to say in the graphics instead.
Yes! Our labels are 100% waterproof, and they come off clean, too!
We recommend sanitizing your bottles first, filling, capping, and then applying labels, but if you already have labels applied, you can clean and sanitize your bottles without hurting the label's colors or adhesion.
The online design tool accepts JPG, GIF, and PNG, the standard image formats of the web. Almost any graphics software should be able to output these. PNG is preferred in general since it supports transparency and preserves every pixel (unlike JPEG, which uses "loss-y" compression). If you have some other format and can't convert it, email us and we can probably help.
For bottle caps, we recommend an image with at least 300x300 pixels in the area you'll put on the cap. This allows a good resolution when printing on the 1-inch wide surface of a bottle cap. For labels, you'll want an image sized at least 1275x1050 pixels (including the bleed).
When designing a label, you'll see these three phrases, which refer to how you should lay out your graphics for the best results. Bleed line represents the line you should extend background colors/graphics through to get a guaranteed edge-to-edge print. You'll want to design a 4"x3.25" label, center it, and then extend colors in all four directions to the size of 4.25"x3.5". Cut line is where the label will be cut: 4"x3.25". Safe zone is the area safe for all of your important images and text: 3.75"x3". Note that bottle cap designing does not include bleed, cut lines, or safe zones: our design tool is very accurately calibrated to print on 3D bottle caps.
Our system automatically saves any custom design that you place in your cart. The design saving feature is for your convenience when ordering again. If you didn't save a design first before putting it in the cart, we label it "unsaved design," and we can print it just fine. So having an unsaved design in your checkout cart is okay! It's nice to save your design, though, so you can reorder easily.
Your JPEG (probably created with an Adobe tool) uses an unusual "CMYK" mode that we can't handle. The easiest fix is to save it as or convert it to a PNG. Alternately you can change an Adobe JPEG file to match our RGB color palette with this procedure: click on Image in the menus, select Mode and then RGB color. Then re-save the file as a new JPEG.
Any reasonably recent browser should work. If not, email firstname.lastname@example.org to report a bug. We prefer Mozilla Firefox and Google Chrome—the site will always work well on those. We also officially support Internet Explorer 8 and above; IE 7 should also work; IE 6 is very old (from 2001) and cannot run our advanced design tool. Some versions of Safari appear to have problems uploading a file to the design tool. Browsers on tablets and mobile phones can encounter problems on occasion; it's always better to design on a computer, anyway!
Orders are first-come, first-served, and while we go as fast as we can, we have limited production capacity. Usually we ship in a few business days, but in some cases it may take a week or two before we ship. We print and ship labels separately from caps, so your labels may arrive sooner than your caps, depending on current demand. December is always our busiest season, so order holiday gifts early! Our front page features a current production estimate. Let us know your bottling or event date as a comment on the order form, and we'll try to get it there on time. For home brewing, we recommend ordering when you start brewing to make sure you have your caps and labels before you want to bottle. Please see the production and shipping page for more.
If you use Express shipping, we'll rush your order in the production queue, so you will receive your order in 2-4 days. Email us if you need ludicrous speed.
If high demand has delayed production and you've got a deadline coming up quickly, we offer two ways to expedite your order. There are two phases that make you wait—production and shipping—and you can speed up one, the other, or both.
For registered users, your dashboard shows your orders and their available status; check there to see the details or shipping status of your order. For an estimate of shipping time, see the front page or email us.
Extremely. Our credit card processor is a widely used PCI Level 1 certified company, offering the highest level of security for your financial information. We send all credit card details directly to them over a secure connection. Since we never see your card number (except for the last 4 digits) it simply can't be stolen from us.
Yes. We suggest automated checkout through our website since it's easier and faster, but we can also send you a PayPal invoice. Email us to place an order via PayPal. Such orders may be delayed as they must be manually processed.
We only charge when we are ready to create your custom caps and/or ship your order. Any immediate charges you see are "pre-authorizations" or "authorization holds" placed by our payment processor to verify the charge. You may also see multiple identical charges when we actually charge your card, $1 charges, or other oddities. This is a common (if confusing) practice in the credit card industry. These authorization charges are temporary, and should disappear on their own after we charge your card for real, or simply after a few days. For more information, see the Wikipedia page on the subject.
You bet! At the final checkout screen, you can request that we include a gift receipt with optional message. The packing slip that comes standard with all orders does not include prices.
During the checkout process you will have the option to add a gift card or gift certificate code to the order. It's a long code, so be sure you have every letter correct, including upper- vs. lower-case. For additional information, please visit: http://www.bottlemark.com/redeem
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Email us from the address you want to change from and let us know. If you no longer have access to that email address, we may ask some verification questions about your account so we know it's you.