Custom bottle caps are, well, a custom product. They are created on demand rather than pulled from a warehouse, and we have limited production capacity. We'd love to be Amazon.com and ship immediately but cannot always do so.
Once you order, we will produce your order on a first-come, first-served basis. We create our caps as fast as we can and aim to ship in a couple days, but please be prepared to wait for 1-2 weeks in case of high volume or technical problems. See our front page for a current estimate of time until shipping, given in business days (which excludes weekends and major holidays in the US.) We try hard to meet or beat our estimate, but it may not always be possible. Let us know if you have a specific deadline!
Once shipped, your caps will take a few more days in the mail, depending on your selected shipping class. We recommend ordering caps as soon as you start planning a batch to allow plenty of time.
Note that rush production is only included with Express shipping. All others orders are handled in order of arrival. If you need your caps for a specific deadline contact us and/or place a note in the Special Instructions.
We package each shipment carefully, but bottle caps are not friendly to each other during shipping and some damage may occur, depending on how roughly the package is handled. This is the nature of the bottle cap industry. If you need a precise number of perfect caps, please order extra caps.
Full shipping information for your particular order is available on the shopping cart's checkout screen. Click the Buy button and then sign in with (or create) a Google Checkout account and the order page will present shipping options. You will need to enter an address first, since rates depend on location. These are the possible options:
★ Economy Shipping is our least expensive shipping option. Economy prices vary based on the size of the order, so you get the best possible rate for your weight:
Economy shipping uses the most cost-effective shipping option we can find, usually USPS First Class or Priority Mail. Economy shipping will usually take 2-5 days after we ship, most often 3-4 days. Small Economy shipments of 30 caps or fewer may not have tracking codes.
★ Standard Shipping is a small upgrade from the Economy class, and usually uses USPS Priority Mail. Standard shipping delivers 2-3 days after we ship, always comes with tracking, and is usually handled more gently in the shipping process than Economy orders. Standard class orders, like our Economy class orders, are printed first-come, first-served and do not include rush production.
★ Express Shipping is available for very fast delivery. Express costs vary based on weight and delivery location, but most orders will cost about $30-40. A typical Express order will arrive the day after we ship and also comes with tracking codes and delivery confirmation. Express orders include expedited production, so we will try to ship 1-2 days after you place the order.
★ Digital Sample is a non-shipping shipping option; select this and we will produce one cap of your requested design and send you a photograph for a total cost of $1. For more info on samples, see our samples page.
★ Local Pickup is free, if you live in the Houston area, but we don't encourage it. Shipping within Houston is faster and ultimately cheaper—don't be tempted by the nominal "free!" But should you prefer to deliver your order home yourself for whatever reason, we will email you when your pickup order is ready, so we can set up an appointment. (BottleMark is an industrial, not a retail, operation. Please don't come by without an appointment, as we may not be there or have your order ready.)
Mail delivery inside Houston is only 1 to 2 days, so shipping to your door is often much faster than scheduling to pick it up at our office. Also, unless you live or travel close to our Spring Branch office, it will cost you more in gas (and certainly more in time) than economy shipping. To help you make the decision, we prepared these handy maps. For the average order, vehicle, and cost of fuel, the highlighted areas show approximately where:
All locations outside of the USA will require International Shipping. International shipping costs vary by location and weight. We offer Economy, Standard, and Express Mail to international destinations, all of which are the cheapest services in their classes available. Economy mail usually takes 2-3 weeks, but can be longer. Standard Mail advertises transit times of 1-2 weeks; Express Mail advertises 3-5 days. For all mail classes, additional time (sometimes substantial) may be necessary for customs clearance. Order well in advance of any deadline for international orders! Shipping and customs times vary widely and are not very predictable; an order can easily take 3 weeks to get from our door to yours.
While International Economy class packages have a tracking code assigned, they may not be tracked. Small International Standard class shipments may also not be tracked. Packages usually get scanned as inside the destination country only after they clear customs. For all packages, tracking of any sort may or may not happen once leaving the US, depending on the destination country.
Customs clearance and any duties and taxes due on import are the responsibility of the purchaser. (In European countries, for instance, both import duties and the VAT of 15-25% are due; Canada has no duties but charges GST, HST, and PST.) Passage through customs will take additional time, sometimes substantial. Most countries exempt packages of some small value from duties and taxes; these may pass through customs faster. The value for Canada is $20; EU countries have varying "low-value consignment relief" limits for the VAT between €10 and €22 (current UK value is £15) and separate (usually higher) exemptions for duties (current UK value is £135). Postal or customs handling fees sometimes also apply. You will need to look up the rules that apply in your jursidiction to know precisely your obligations, rates, and exemptions. We will not mark orders as "gift;" all orders fall under "merchandise."
International shipping is, we're sorry to say, expensive and usually slow, but we fanatically calculate the cost for any particular package to be as low as possible (like our domestic shipping). The whole scheme is too complicated to show in detail here; go to your cart's checkout page for specific costs and options for your location. Below are some sample shipping costs. Note that all prices are in USD (US$).
Economy International (usually 2-3 weeks)
Standard International (usually 1-2 weeks)
Express International (usually 3-5 days)
If the checkout page doesn't offer you shipping options, or if you have other concerns about international shipping, please email firstname.lastname@example.org.